Warranty, Terms and Conditions of Sale

Pricing
Prices are subject to change without notice. All prices are EXW per INCO Terms. Shipping, handling and insurance charges can be quoted at time of order upon request.

Ordering
GOLDWEI accepts orders by phone, fax or email. When ordering, please specify the quantity and model number and describe the item in detail. Be sure to include shipping and billing addresses (if different). GOLDWEI requires a minimum order of $150.00. All orders received from customers shall be deemed to be an acceptance by the customer of GOLDWEI standard policies and conditions. When order is accepted by GOLDWEI, you will receive confirmation from Customer Service.

Payment Terms
All orders from outside the USA, and purchase of non-standard product require payment in advance. GOLDWEI accepts VISA, MasterCard, American Express, bank wire transfers and certified check in advance. Domestic orders may ship COD.

Shipping
Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. If at this point we are unable to agree a new delivery date with the customer the customer has the right to cancel.

Delivery
Unless otherwise specified at time of order, shipments in the continental United States are made via insured ground traceable carrier. Shipments outside of the continental United States are made via insured, traceable air-freight. ¡¡ Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. Normal delivery of all stock items will be 2 to 3 days for domestic shipping. Overnight delivery is acceptable upon request from customer at extra cost. It usually takes 5-7 days to deliver International packages via USPS Global Priority Mail or USPS EMS. It might taker much longer to ship to some countries due to the customs clearance. It is recommended that you use Fedex or UPS or Air borne Express if need the item in a timely manner.

Damages and Shortages

Standard Product Improvements
GOLDWEI standard items are subject to modification without notice. The customer is assured that the item delivered will equal or exceed the item described in all respects or the item may be refused and money refunded.

Purchase of Non-Standard Product
If you cannot find exactly what you are looking for within the GOLDWEI standard product listings, please send detailed specifications and drawings if applicable via email to sales@GOLDWEI.com or fax (320) 514-0198 to the attention of customer service. The more information you can provide regarding your particular application and requirements the better we can assist with the design effort. If your request is of a confidential nature, a mutual non-disclosure can be executed.

Quotations for Non-Standard Product
In many cases an informal ¡°ball park¡± estimate can be provided for budget purposes based on initial discussions. Such estimates are not contractual and orders cannot be accepted based on estimates. In order to provide formal quotation, additional time and effort on the part of GOLDWEI is often required. Formal quotations shall include a pro-forma invoice and written specifications. All designs, drawings, specification and associated documents prepared by GOLDWEI are property of GOLDWEI. It is your responsibility to carefully review quotations for accuracy and completeness. Re-seller discounts do not apply to non-standard product quotations.

All non-standard purchase orders must clearly reference the GOLDWEI quotation number. Submittal of a purchase order to GOLDWEI is deemed acceptance of specifications referenced in the quotation. Upon receipt of a purchase order, GOLDWEI shall confirm receipt of order. This does not indicate acceptance of the order by GOLDWEI. Additional time is often required for planning and scheduling. Thus you will receive separate notice of order acceptance and estimated shipping date. Please note GOLDWEI will make every effort to ship on or before the estimated date; however, due to the nature of non-standard product manufacture, GOLDWEI cannot guarantee the delivery date.

Engineering Change Orders for Non-Standard Product
You may at any time, by written order, make changes in any of the following:
(a) the drawings, designs and/or the specifications applicable to the items covered by this order,
(b) the method of shipment and/or packing and
(c) the place of delivery. GOLDWEI shall not be deemed to have accepted your proposed changes without additional costs to you until GOLDWEI notifies you in writing of acceptance of the change request.

Customer Acceptance of Non-Standard Product
All non-standard products are inspected at GOLDWEI to ensure compliance with written specifications. Upon receipt, it is your responsibility to perform acceptance testing in a timely manner. All claims that product received deviates from written specifications and/or contains defects in material and/or workmanship must be made in writing to GOLDWEI within 30 days of receipt of product and expressly state the details of the complaint. Please refer to the Returns section below for additional instructions.

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LEGAL NOTICE

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